Privacy Policy

Last updated: 11/03/2026

This Privacy Policy explains how Erin’s Whole Foods (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website, place an order, contact us, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal data transparently and lawfully in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Erin’s Whole Foods is a trading name of:

Erin’s Whole Foods
Company Number: 16442671
Registered in England and Wales

Registered Office:
Unit 19 Calico House, Printworks Lane, Levenshulme, Manchester M19 3JP

Erin’s Whole Foods is the data controller responsible for the personal data collected through this website and our related services.

For any data protection enquiries, please contact us using our official contact channels.

2. Scope of This Policy

This Privacy Policy applies to personal data collected through:

Our website
Orders placed directly or via connected platforms
Customer accounts
Contact forms, email, phone, WhatsApp, and social media
Marketing communications
Reviews, surveys, and feedback

It does not apply to third-party websites or services that we link to.

3. Personal Data We Collect

3.1 Information You Provide Directly

We may collect personal data when you:

Place an order
Create an account
Contact customer support
Request information or assistance
Subscribe to marketing communications
Communicate with us via phone or WhatsApp

This may include:

Full name
Email address
Phone number
Billing and delivery address
Order details and correspondence
Account login information
Any information you voluntarily provide

We do not store full payment card details.

3.2 Information Collected Automatically

When you use our website, we may automatically collect:

IP address
Browser and device information
Pages visited and interactions
Referring website or source
Cookie identifiers

This data is collected using cookies and similar technologies.

3.3 Information from Third Parties

We may receive limited personal data from trusted third parties, including:

Payment providers
Courier and logistics partners
Ecommerce platforms (e.g. Amazon, eBay)
Analytics and advertising providers

This information is used only where necessary to provide our services.

4. Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

Contract – to fulfil orders and provide services
Legal obligation – accounting, tax, and regulatory compliance
Legitimate interests – operating, improving, and securing our business
Consent – marketing communications and optional cookies

You may withdraw consent at any time.

5. How We Use Your Personal Data

We use personal data to:

Process and deliver orders
Provide customer support (including phone & WhatsApp)
Manage customer accounts
Communicate order updates and service messages
Improve products, services, and website performance
Detect fraud and protect against misuse
Send marketing communications (where consent is given)
Meet legal and regulatory requirements

We do not sell personal data.

6. Marketing Communications

Where you have given consent, we may contact you via:

You can opt out at any time by:

Using the unsubscribe option
Contacting us directly

Opting out of marketing does not affect essential service communications.

7. Sharing Your Personal Data

We may share personal data with trusted third parties where necessary, including:

Courier and delivery partners (e.g. Evri, DHL, Yodel)
Payment processors
Website hosting and ecommerce platforms
Analytics and advertising providers
Professional advisers (legal, accounting, compliance)

All third parties are required to handle data securely and lawfully.

We may also disclose personal data if required by law or to protect our legal rights.

8. International Data Transfers

Some service providers may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, such as:

Adequacy decisions
Standard contractual clauses

9. Data Retention

We retain personal data only for as long as necessary:

Order and transaction records: as required by law
Account data: until account deletion or anonymisation
Marketing data: until consent is withdrawn

You may request deletion where legally permissible.

10. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request erasure of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise your rights, please contact us via our website.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

11. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Remember preferences
Analyse website usage
Support marketing and advertising

You can manage cookie preferences via our cookie consent banner or your browser settings.

Disabling cookies may affect website functionality.

For full details, please see our Cookies Policy.

12. Third-Party Analytics & Advertising

We may use third-party services such as:

Google Analytics
Advertising and retargeting platforms
Embedded content (e.g. YouTube, social media)

These providers may use cookies or similar technologies in accordance with their own policies.

13. Security Measures

We implement appropriate technical and organisational measures to protect personal data, including:

Secure servers
Encrypted communications
Access controls
Internal data protection procedures

While no system is completely secure, we take reasonable steps to safeguard your information.

14. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page, and continued use of the website constitutes acceptance of the updated policy.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us via our official website or support channels.